Refund policy

Return & Refund Policy

Every 2AM Club item is made to order through our print partner, Printful. That means your order goes into production the moment you place it — which is also why we can keep prices honest and avoid overproduction.

We'll Make It Right

If your order arrives with a defect, a print error, or the wrong item entirely — we've got you. Contact us within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, no hassle.

Sizing

Because items are printed on demand, we can't accept returns or exchanges for size. Please check the size guide on each product page before ordering. If you're between sizes, size up.

Order Cancellations

Orders can be cancelled within 24 hours of purchase. After that, production has started and we can't cancel.

Lost or Stolen Packages

If your tracking shows delivered but nothing arrived, contact us within 14 days. We'll work with the carrier and make it right. Packages stolen from a confirmed delivery address are not covered, but reach out anyway — we're human.

Contact

Email us at hivecraftshop@gmail.com with your order number. We respond within 1–2 business days.